Trouble Uploading Files from iPhone

Service providers occasionally report that they cannot upload completed files to our site directly from their iPhone. The file is “greyed out” and cannot be selected to upload to our form. We believe that the problem is that, for iPhone, the file must first sync with iCloud or, if using the Dropbox app, the Dropbox … Read more

Policy update: selecting an appointment location

We recently lost a high-volume client due to a service provider’s actions in setting an appointment location. The service provider didn’t expressly violate our policy, but his actions did highlight the need to clarify where you may set an appointment to complete Form I-9. Our previous policy regarding appointment location was summarized in the “Invite … Read more

The employer wants me to notarize something….

While meeting with our client’s new hire to complete Form I-9, you might occasionally be asked to notarize a document. The following explains our policy and how you may proceed when receiving a request to notarize a document. (1) Form I-9 does not require notarization and you are prohibited from notarizing it by form rules. … Read more

Don’t quote unless you’re prepared to do the job!

We have recently had several instances where we have awarded a task to a service provider, only to have them back out because it was “too far” or they didn’t want to leave their office at all.  This is, obviously, unacceptable! Before you send a quote for service, please consider the distance and all other relevant factors. … Read more

Great USCIS FAQ on Form I-9

Have a question about completing Form I-9? Check out this comprehensive FAQ at the USCIS web site: