When the client employer requests service, they designate by what method (regular mail, certified mail, digital download, etc.) they want documents returned. When we quote a cost for service (based on your quote), the client expects that they are paying for what they requested, and they will get what they paid for!
We can only trust that you will return documents as the employer requested, and that your quote included the cost of the return. If the employer requests a refund based on an incorrect return, we will deduct the estimated cost of mailing from your payment (ex., $5 when certified mail requested, but returned by regular mail).